Conversation intelligence
Every conversation.
A clearer picture.
Understand what customers asked, what happened and what your team should do next.
Summary, owner
and patterns.
A designed example view, shown with example data.
Mark de VriesHeat-pump quote enquiry
Example dataWants a quote for a new heat pump for his existing home in Haarlem. Asked for a callback on the number he called from.
- Next step
- Call back about the quote
- Owner
- Sales team
Recurring topicsExample data
Quote requests
Delivery questions
Opening hours
Appointment changes
The important details. Together.
A concise summary brings the reason for the call, useful context and agreed next step into view.
A next step with an owner.
Give follow-up work a clear destination so a request can move beyond the conversation.
See the questions that repeat.
Explore recurring topics and outcomes to improve your answers and decide where your team needs more support.