Customer support
Helpful answers.
Less waiting.
Let customers get help with common questions and connected order information, while your team handles the conversations that need more attention.
Hear a support call.
Read the transcript
- Order
- 2481, garden bench
- Status
- With the carrier
- Planned delivery
- Tomorrow, 9:00–13:00
- Follow-up
- Tracking link to order email
Answers from your business.
Use approved information about delivery, returns, products and opening hours. Keep responses aligned with what your team would actually say.
An update with context.
Connect the relevant order system to make permitted order information available. Apply the identity checks your business requires before sharing customer details.
A clear handover when it matters.
When an answer needs investigation, collect the issue and route it with a concise summary. The customer’s explanation should travel with the request.
Questions.
What if the information is unavailable?
The assistant follows the fallback you set, such as taking a request for your team.
Does this replace our support team?
It handles the tasks you configure and brings your team into the conversation when needed.